Privacy policy

Card Halo – Privacy Policy (UK)

Last updated: 9th April 2026

Card Halo (“we”, “us”, “our”) operates this website and provides all related services, products, and features (the “Services”). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, create an account, make a purchase, or interact with us in any way.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means any information that identifies you or can reasonably be linked to you. We collect the following categories of personal information depending on how you use our Services:

1.1 Information You Provide Directly

-Contact details: name, email address, phone number, billing and shipping addresses.

-Payment information: card details and payment confirmations (processed securely by Shopify and payment providers — we do not store full card numbers).

-Account information: username, password, preferences, saved addresses.

-Order information: items viewed, added to cart, purchased, returned, exchanged, or cancelled.

-Communications: information you provide when contacting us for support or enquiries.

1.2 Information Collected Automatically

When you browse our website, Squarespace automatically collects:

-Device details (browser type, device type, operating system)

-IP address and approximate location

-Cookies and unique identifiers

-Pages viewed, products viewed, and site interactions

-Referring websites or links

This helps us operate the website, improve performance, and prevent fraud.

1.3 Information from Cookies and Similar Technologies

We use cookies to:

-Enable essential site functions (shopping cart, checkout, login)

-Remember your preferences

-Improve website performance

-Support analytics and (if enabled) personalised advertising

You can manage cookies through your browser settings.

1.4 Information from Service Providers and Partners

We may receive information from:

-Squarespace (website hosting, checkout, analytics)

-Payment processors

-Email marketing platforms

-Delivery and courier services

-Analytics or advertising partners (if enabled)

2. How We Use Your Personal Information

We use your personal information for the following purposes:

2.1 Providing and Improving Our Services

-Processing and fulfilling orders

-Managing your account

-Handling returns, exchanges, and customer support

-Operating and maintaining our website

-Remembering your preferences and improving your shopping experience

-Recommending products or showing recently viewed items

2.2 Marketing and Advertising (If You Opt In)

-Sending newsletters or promotional emails

-Showing personalised product recommendations

-Displaying online ads based on your browsing activity (if enabled)

You can unsubscribe from marketing at any time.

2.3 Security and Fraud Prevention

-Authenticating your account

-Detecting and preventing fraudulent or suspicious activity

-Protecting the security of our website and customers

2.4 Communication

-Responding to enquiries

-Sending order confirmations, shipping updates, and service notifications

2.5 Legal and Compliance

-Meeting tax, accounting, and regulatory obligations

-Responding to lawful requests from authorities

-Enforcing our Terms & Conditions

3. How We Share Your Personal Information

We only share your information when necessary to operate our business or when required by law.

3.1 Service Providers

We share information with trusted third parties who help us run our business, including:

-Squarespace (website hosting, checkout, security, analytics)

-Payment processors (e.g., Shopify Payments, PayPal)

-Email marketing providers

-Delivery and courier services

-Analytics or advertising partners (if enabled)

These providers use your information only to perform services on our behalf.

3.2 Business and Marketing Partners

If we use personalised advertising tools, we may share limited data (e.g., device identifiers or browsing behaviour) with advertising partners. This only happens if you have consented to marketing cookies.

3.3 Legal Requirements

We may disclose information to:

-Comply with legal obligations

-Respond to lawful requests

-Protect our rights, safety, or property

3.4 Business Transfers

If Card Halo is sold or merged, customer information may be transferred as part of the business assets.

4. squarespace’s Role

Our store is hosted by Squarespace. They may collect and processes personal information to operate and improve the platform. This may include information about your interactions with our store and other Squarespace‑powered stores.

Squarespace may process data outside the UK. They use approved safeguards such as Standard Contractual Clauses.

You can learn more about Squarespace’s privacy practices on their website.

5. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us so we can delete it.

6. Security and Data Retention

We take reasonable steps to protect your information. However, no system is completely secure.

We retain personal information only as long as necessary to:

-Maintain your account

-Fulfil orders

-Meet legal obligations

-Resolve disputes

7. Your Rights (UK GDPR)

If you live in the UK, you have the right to:

-Access your personal information

-Correct inaccurate information

-Delete your data

-Restrict or object to certain processing

-Withdraw consent (e.g., marketing emails)

-Request portability of your data

To exercise your rights, contact us at card.halo@hotmail.com.

We may need to verify your identity before processing your request.

8. International Transfers

Some service providers (including Squarespace) may process data outside the UK. When this happens, they use approved safeguards such as Standard Contractual Clauses or adequacy decisions.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated date.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

Card Halo Email: card.halo@hotmail.com Address: 10 Chaucer Close, Newport Pagnell, MK16 8DN, United Kingdom