Your Questions, Answered

  • Yes — all our Pokémon TCG products are 100% authentic and sourced from official UK distributors. We never sell resealed or fake stock.

  • TCG releases can sell out quickly due to high demand. We restock as soon as our distributors allocate more units.

  • Yes — popular Pokémon TCG products are restocked regularly. You can join our mailing list for updates on new stock and upcoming releases.

  • Preorders secure your item before release day. Payment is taken at checkout, and your preorder ships as soon as stock arrives from our distributor.

  • Orders are usually dispatched within 1 working day. Standard UK delivery typically takes 1–3 working days depending on the courier.

  • Yes — tracked shipping options are available at checkout. You’ll receive tracking details as soon as your order is dispatched.

  • At the moment we ship within the UK only. If this changes, we’ll update this page.

  • All orders are packed securely with protective materials to ensure your items arrive in perfect condition. Where applicable Single cards are top loaded for extra protection.

  • Sealed products can be returned within 28 days if they are unopened and in their original condition. Contact us before returning an item so we can help you quickly.

  • If your order hasn’t shipped yet, we can usually cancel it. Contact us as soon as possible and we’ll help.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.